Return & Refund Policy

Solѐr has a 30-day return policy - this means that you have 30 days after receiving your item to request a return. To start a return, please get in touch with us at support@solerbeauty.com.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Please note that returns are only accepted if:

- The item is damaged or faulty
- You receive a product different from your order in terms of variant, size, color, etc.

Damages and Issues:

- Please inspect your order upon receipt and contact us immediately at support@solerbeauty.com if the item you received is defective, damaged, or the wrong item so we can evaluate the issue and make it right.

Exchanges:

- The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Exceptions:

- Certain types of items cannot be returned, such as perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases
- Sale items and gift cards are not eligible for returns
- Items sent back without first requesting a return will not be accepted

Refunds:

- We will notify you once we've received and inspected your return and let you know if the refund was approved or not
- If approved, you'll be automatically refunded on your original payment method within 10 business days
- Please allow time for your bank or credit card company to process and post the refund

European Union 14-day cooling-off period:

- If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days without justification
- The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging

Contact us at support@solerbeauty.com for any return or refund questions or concerns.